Shipping policy

Last updated: November 4, 2026

We ship to supported EU addresses available at checkout. Standard shipping is free. Remote islands or hard-to-reach areas may be unavailable where actual transport cost exceeds EUR 20 or no reliable service exists. We do not add a charge unilaterally: we contact the customer before dispatch and cancel with a full refund if free delivery is unavailable.

Orders usually process within 1–3 business days after payment confirmation, excluding weekends/public holidays. High demand may take longer; we notify significant delay. Estimated standard EU delivery after dispatch is 3–10 business days. This is not guaranteed unless expressly agreed. We perform without undue delay and within the statutory 30 days after contract formation unless another period is agreed, notifying customers and respecting delay remedies.

Where available, we send tracking; carrier updates may lag. Customers must provide a complete, accurate address and permit delivery. Report mistakes immediately, but post-dispatch changes are not guaranteed. If returned for an incorrect/incomplete address, refusal or non-collection, we arrange redelivery or refund and may, where lawful and after notice, deduct actual reasonable costs caused by the customer.

Where possible, note visible damage with the carrier and photograph packaging/product, then contact us promptly; this does not limit rights. If tracking says delivered but it is missing, check the address, household and safe place, then contact us. We investigate and provide an appropriate remedy if lost before risk passed. Contact info@glucolamp.com with the order number.